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This is what they do. For withdraws they FORCE you, is not an option, to bind your phone for SMS verification. It is mandatory.
In my case they have the wrong code for my country. I emailed them about it, nothing.
I get creative and search for the right code of my country in their list to see if these people put it in a different country. And yes they did, they put it in Trinidad y Tobago. Fine I put my phone number and surprise, surprise the SMS never got in, so even after finding my code of country for SMS in the wrong country these geniuses can´t manage to send me the SMS.
Note: these phone binding verification methods in all other sites are optional, NEVER MANDATORY, they don´t respond to any emails or customer services, these people just stole from me 4.8 BITCOINS, around US$ 13,248, all my gains in trading.
Now you know, spread the word, don´t do biz with these scammers, thiefs and criminals.