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Hello reddit. This is a word of warning to anyone buying criptocurrencies at the Gemini exchange, and a desperate request of help. I have sent a very considerable amount of money to my Gemini account in order to buy, and up to today I don't have the funds available at the exchange, neither I have my money back.
So basically either Gemini or their bank have been holding my funds without reason for almost a Month. How is this possible? Is this legal?
Already spent a lot of hours contacting Gemini, my bank (Bank of America) and their bank (Silvergate). To no avail. I just want my money back, but this has become a nightmare. I am not sure what happens next.
I sent a wire transfer from Bank of America to Gemini following all the instructions given by the site. Double checked everything making sure to send the wire transfer as instructed by Gemini.
I will try to add all the information I can without disclousing any sensitive information:
Wire Transfer information
ABA routing number: 322286803 Account number: 1000808012
Receiving Bank information: Silvergate Bank 4275 Executive Square, Suite 800 La Jolla, CA 92037 United States of America
Destination account information: Gemini Trust Company LLC 600 Third Avenue, 2nd Fl New York, NY 10016 United States of America
If sent early in the day, the wire is supposed to arrive the same day. However no funds are available in my account. Okey I think, maybe it did not arrive.
Funds are still not available, so I opened a Gemini support ticket. Tried also calling the phone number on their website and messaging them on Facebook. They did not reply.
I finally had a response on my support ticket, asking me if I was sure it was a wire and not an ACH push. Called my bank to get the wire receipt, and emailed it to Gemini.
Gemini replies back asking for the Federal Reference Number, stating that they still don't have the funds on their account. Sent it back to them the same day. Waiting for a response.
I have not heard a word from Gemini.
I have tried calling, emailing them, opening support tickets. Nothing. Total radio silence.
Asked my bank what I could do, and they suggested me to get the wire back. I started the procedure, but Silvergate (Gemini's bank) told me they can't wire the money back until Gemini approves the refund. So back to square one.
I don't know what to do now. I have tried everything. I would prefer to avoid legal action, since I have never done that, and I am scared that Gemini could threaten me to close my account, or counter sue me. I just want my money back.
Any advice would be greatly appreciated.