CAUTION: I sent a large sum to Gemini in order to buy bitcoin. I has been almost one month, and my money is still not available :(

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Hello reddit. This is a word of warning to anyone buying criptocurrencies at the Gemini exchange, and a desperate request of help. I have sent a very considerable amount of money to my Gemini account in order to buy, and up to today I don't have the funds available at the exchange, neither I have my money back.

So basically either Gemini or their bank have been holding my funds without reason for almost a Month. How is this possible? Is this legal?

Already spent a lot of hours contacting Gemini, my bank (Bank of America) and their bank (Silvergate). To no avail. I just want my money back, but this has become a nightmare. I am not sure what happens next.

Timeline:

May 30:

I sent a wire transfer from Bank of America to Gemini following all the instructions given by the site. Double checked everything making sure to send the wire transfer as instructed by Gemini.

I will try to add all the information I can without disclousing any sensitive information:

Wire Transfer information

ABA routing number: 322286803 Account number: 1000808012

Receiving Bank information: Silvergate Bank 4275 Executive Square, Suite 800 La Jolla, CA 92037 United States of America

Destination account information: Gemini Trust Company LLC 600 Third Avenue, 2nd Fl New York, NY 10016 United States of America

June 1:

If sent early in the day, the wire is supposed to arrive the same day. However no funds are available in my account. Okey I think, maybe it did not arrive.

June 2:

Funds are still not available, so I opened a Gemini support ticket. Tried also calling the phone number on their website and messaging them on Facebook. They did not reply.

June 5:

I finally had a response on my support ticket, asking me if I was sure it was a wire and not an ACH push. Called my bank to get the wire receipt, and emailed it to Gemini.

June 6:

Gemini replies back asking for the Federal Reference Number, stating that they still don't have the funds on their account. Sent it back to them the same day. Waiting for a response.

June 23:

I have not heard a word from Gemini.

I have tried calling, emailing them, opening support tickets. Nothing. Total radio silence.

Asked my bank what I could do, and they suggested me to get the wire back. I started the procedure, but Silvergate (Gemini's bank) told me they can't wire the money back until Gemini approves the refund. So back to square one.

I don't know what to do now. I have tried everything. I would prefer to avoid legal action, since I have never done that, and I am scared that Gemini could threaten me to close my account, or counter sue me. I just want my money back.

Any advice would be greatly appreciated.

submitted by /u/crypto_throw_away
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1 CRYPTO

Crypto News & ICO Reviews

1 News - 247 News - 247 Bitcoin - 1 Search

BTC - BCH - ETH - LITE - XRP

Buy Sell Trade Crypto Here

 

Ticker

1 BTC = $16484.22 USD  (via Coinbase)
1 ETH = $1207.61 USD  (via Coinbase)
1 LTC = $76.51 USD  (via Coinbase)
Quotes delayed up to 2 minutes.

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